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Frequently Asked Questions

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How Do I Place An Order? How Do I Get The Coins? What Is The Process?

Buying and receiving your Mut Coins is very simple. The following steps should help you complete your purchase hassle free:

  1. Select your console.
  2. Choose the amount of coins you wish to purchase (we do not cover the 10% EA Tax).
  3. Fill out the order details. Enter the information of a worthless card (normally bronze or silver) that will placed on the Auction House for us to buy.
  4. Set the "Starting Price" price at 6400 and the "Buy it Now" price to the amount of coins purchased. Set the Auction Duration to One Day (24 Hours) and Place up for Auction.
  5. Once your order is confirmed the card placed on auction will be purchased and the coins will be transferred to your account. This normally happens within 15 minutes.

Still need help? Feel free to call 786-714-4224, or send us a message: Contact Us

Can I Sell My Coins To You?

Of course! Click on the "SELL MUT COINS" tab up top and type in the required information. If you have any questions, email us at [email protected] or tweet us @dreamkillas843 and a member of our team will get in contact with you.

EA Tax Is 10% Do You Cover It?

We do not cover the EA Tax. With continued loyalty, we will, on occasion, cover the tax.

Is This Site Legit??

100% Legit. We have earned our customer testimonials. Take a look at our reviews or even give us a call! We are right in here in the United States.

What Payment Methods Do You Have?

PayPal is currently our only payment method because it has proved to be the safest platform for our transactions. Paypal has been around for years, is the number one online payment gateway and offers free accounts. Sign up at www.paypal.com.

But I Don't Have PayPal - What Can I Do?

If you don't have PayPal and can't sign up:

  1. Go to our checkout page and click check out with PayPal
  2. Click check out as PayPal guest once you get to the PayPal screen, this will allow you to use your Visa card or other debit cards to pay for the coins

How Can I Contact You?

Click Here - Or at the bottom & top of any page, click the "Contact Us" tab. There will an email address, a Twitter account, Skype account and even a phone # you can use to get ahold of us!

Can I Pay In Currencies Other Than USD?

Yes. Though our prices are in USD, other currencies can be used to make purchases. The price will be auto-converted at checkout to your currency. You don't have to do anything special.

How Long Does It Take To Get/Deliver My Coins?

Most deliveries are completed within 15 minutes. If it will take longer than 45 minutes to complete your order, you will be notified via email. Please note: it may take up to 24 hours if the EA servers are down or if team members are not able to get online because of their internet service providers. Past 24 hours, we will give you a full refund plus 10% of the purchased amount in coins

110% Delivery Guarantee? What Is That All About??

Customer service is #1 to us. If we can't deliver your coins within 24 hours from the time purchased, we will refund your money 100%, no questions asked, plus give you 10% of the purchased amount in coins.

REFUND POLICY

We are very trusting of our customers and keep records of our correspondences and transactions. We record a video and take a picture of purchasing every player to ensure we are both safe. If we are not able to deliver your coins within 45 minutes of purchase, you will be notified via email. If we are not able to deliver your coins within 24 hours you receive a full refund and 10% of the purchased amount in coins as our apology (SEE 110% GUARANTEE).

IMPORTANT NOTICE: